Refund Policy

Refund Policy

1. Overview

Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely satisfied, we offer a refund policy to address any concerns.

2. Eligibility for Refunds

  • Returns: To be eligible for a refund, the item must be returned within 30 days of the delivery date. The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Non-Refundable Items: Certain items are not eligible for refunds, including but not limited to personalized or custom products, and items marked as non-returnable.

3. Refund Process

  • Requesting a Refund: To initiate a refund, please contact our customer service team at lovelyfrag4000@gmail.com with your order number and reason for the return. We will provide you with instructions on how to return the item.
  • Return Shipping: The customer is responsible for return shipping costs unless the item is defective or an error was made on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns over $75.
  • Inspection: Once we receive the returned item, it will be inspected to ensure it meets our return policy criteria. If approved, a refund will be processed to your original payment method within 7-10 business days.

4. Refund Exceptions

  • Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at lovelyfrag4000@gmail.com. We will arrange for a replacement or issue a full refund, including return shipping costs.
  • Order Errors: If we made an error with your order (e.g., wrong item shipped), we will correct the mistake and issue a refund or replacement at no additional cost to you.

5. Exchanges

  • Exchanges: We currently do not offer exchanges. If you would like a different item, please return the original item and place a new order.

6. Contact Us

For any questions or concerns regarding your refund, please contact us at lovelyfrag4000@gmail.com. Our customer service team is available to assist you and ensure a smooth resolution.

7. Policy Updates

We reserve the right to update or modify this refund policy at any time. Please review this policy periodically for any changes.